Terms of service
These terms apply to a firm that opens an account. They are governed by the law of England and Wales.
The service is provided by SIMPS LTD (trading as Zap Trades), company number 17432160, The Lake Lodge, Foggathorpe, Selby, YO8 6PZ. Support is hello@zaptrades.co.uk. ICO registration is pending.
The trial and the plan
A new firm gets 14 days on the plan it picks, including 25 answered minutes. No card is taken to start. When the trial ends without a paid plan, the account locks. Data is kept. A real receptionist number is not bought on the trial. Prices are in pounds. Simps Ltd is not currently VAT registered, so no VAT is charged. There is no minimum term. Cancelling stops the next renewal.
Answered minutes
The allowance is answered minutes, not a count of calls. Each answered call is rounded up to the next whole minute, so a few seconds still count as one minute. Spam and silent calls are not counted. Minutes over the allowance are £0.45 each.
Price changes
We will email the firm at least 30 days before a price change. The new price applies at the next renewal after that notice. If you do not want it, cancel before the renewal and the old price stands until then.
Suspension for non-payment
If a payment fails, or the trial ends and no plan is taken, the account is suspended. The receptionist stops answering. A paid number is held for a short grace period and is then released if the account stays unpaid. Data is kept. Updating the card, or choosing a plan, restores the account.
The phone and the assistant
The receptionist is an AI. The greeting says so, and says the call may be recorded. It takes a message, offers a slot, and passes urgent callers to the mobile number on the account. It does not sign off gas work, electrical work, or anything else that needs a competent person. Ask Zap is the same: it suggests checks and tells you to stop when the work is outside your competence. You remain responsible for the job.
Your responsibilities
You need a lawful basis to store customer and caller details, and to record calls. You keep staff access up to date. You do not upload anything you have no right to store. You do not use the service to break the law.
Availability and liability
The service is provided with reasonable care. It is not guaranteed to be uninterrupted. Liability for loss of profit, lost calls, or lost jobs is excluded to the extent the law allows. Nothing here limits liability for death, personal injury, or fraud. The liability that remains is capped at the fees paid for the three months before the claim.